Privacy Policy

This privacy policy explains how we collect, store, use, protect and manage user information when you browse our website, register account, place orders and communicate with our support team. We attach great importance to user information security, and we strictly abide by relevant data protection principles to protect your personal information. By accessing and using our website services, you fully agree with the information processing rules described in this privacy policy. This policy involves information collection scope, information usage purpose, information storage rule, information security protection, third‑party‑related stipulation and user right description.

Information We Collect From Users We collect different types of information according to your different behaviors on the website. When you create an account, we will collect your account login‑related information. When you submit an order, we need to collect receiving name, receiving address, contact information and order‑related commodity information, so that we can complete goods delivery and order processing normally. We will record basic order transaction data including order amount, purchased goods and order time. For payment processing, we will not store your complete payment card data; payment‑related processing is completed through secure third‑party payment service providers. In addition, we may collect non‑personal browsing data such as device type, browser model, website access time, page viewing track. This kind of anonymous data cannot be used to locate specific individual users, and it is mainly used for analyzing website operation status and optimizing page function. When you send messages to customer service, we will save your consultation content for the purpose of processing your questions and recording service process.

How We Use Collected User Information All collected information will only be used for legitimate business purposes related to our shopping service. We use receiving information to arrange goods delivery, complete parcel mailing and solve logistics‑related problems for your orders. We use order data to process payment confirmation, check order status, handle return application and complete refund flow. Account information is used to maintain your account login authority, save your order history and preference settings. Browsing statistical data helps us understand user access habit, optimize website page layout, adjust product display logic and improve overall shopping experience. Customer service chat records are for accurately understanding your demands, solving your consultation problems and reviewing service quality. We will not use your personal information for irrelevant commercial purposes without your explicit permission. We will not send you irrelevant spam messages without user consent.

Information Storage And Retention Period We will store your personal information only within necessary service cycle. Your order‑related data will be preserved for the time needed to complete order execution, after‑sales return and refund processing, and also meet legal‑compliance record‑keeping requirement. After the data no longer has business‑use necessity and legal retention obligation, we will take measure to encrypt or delete this information. Your account related information will be kept as long as your account remains active. If you apply for account cancellation, we will process your personal information according to applicable rules. User data will be stored in secure server environment. We will not arbitrarily copy or spread user private information. We will not retain unnecessary redundant personal data, and we follow the principle of data minimization, only collecting information that is really needed for completing shopping service.

Information Security Protection Measures We adopt multiple technical and management means to protect your personal information. We use data encryption technology during website data transmission process to reduce risk of information interception in transmission. Our server environment implements access permission control, and only authorized internal staff can access user‑related data, and staff access behavior will be recorded. Internal team will carry out safety training for relevant personnel, to strengthen awareness of user‑information confidentiality. Even so, no network transmission mode or electronic storage mode can guarantee absolute zero risk. When you use our website, you also need to take good care of your account password, do not disclose your account information to other people. If you find your account may have abnormal access situation, please contact us as soon as possible so we can take corresponding safety protection measures.

Circumstances We May Share Information We will not sell, rent or trade your personal information to unrelated third‑party merchants for commercial marketing purpose. Under limited circumstances, we may transmit necessary information to service partners who assist us to complete business process. For example, we provide necessary receiving information to logistics service providers only for completing parcel delivery. We transmit transaction‑related information to payment service providers only for finishing payment and refund operation. These cooperative third parties can only use the obtained information to complete designated service items, and they are not allowed to reuse your information for other purposes. We may also disclose user information when required by law, legal procedure or official regulatory requirement. If whole‑enterprise transfer, merger or asset sale happens, user stored information may be transferred as part of business asset, and users will be notified through public notice when condition permits.

Your Rights Towards Personal Information You have the right to check your personal order and account information on our website. You can modify receiving address, contact way and other non‑fixed personal data in account setting page. You can put forward request for checking, correcting or deleting your personal information by contacting customer service. We will verify your identity before processing such application to avoid illegal operation on other people’s data. You have the right to withdraw previous consent for information processing. After withdrawal of consent, some functions of website may not work normally for you. If you have questions about this privacy policy, you can submit consultation to our customer service department. We will appropriately revise this privacy policy when business adjustment or legal rule change occurs. Updated version will be published on website policy page, and continuous use of website service represents your acceptance of revised privacy policy clauses.