Refund Policy

This refund policy applies to all orders placed through our website. By completing your purchase, you acknowledge that you have read, understood and agreed to all clauses within this policy. All monetary settlements involved in refunds and order transactions are calculated in USD. This document sets forth complete standards for return eligibility, operation steps, refund processing timeline, non‑refundable situations and related notes for all shoppers.

60‑Day Return Eligibility Window We provide a 60‑day return counting from the date when the customer receives the ordered goods. Within this 60‑day time frame, customers who meet return conditions can initiate return application for purchased items. The receiving date refers to the delivery record date shown on the logistics tracking information. Customers shall fully check the received goods in this period. If you find product mismatches, functional problems or other reasons that make you need to return goods, please submit your return request in time. Once the 60‑day return window expires, return application will no longer be accepted, and we will not process return or refund demands submitted beyond this time limit. We suggest you do not damage the original outer package, attached accessories and product body when you consider returning goods. Goods for return should keep original usable condition, and obvious man‑made damage, heavy dirt or disassembly damage will affect return qualification.

Conditions For Valid Return Application To get approved for return service, your returned goods must satisfy corresponding basic conditions. First, the return application must be submitted within the 60‑day receiving‑based return period. Second, the product itself should not suffer artificial damage caused by improper operation, violent collision, private modification or wrong usage. Third, main body of goods, original accessories and attached parts shall be sent back together. Missing core accessories may lead to partial deduction of refund amount or direct rejection of return request. Products that have been completely worn out from long‑term use are not eligible for return. We reserve the right to inspect returned goods after receiving returned parcels. Our inspection team will check product appearance, function completeness and damage condition. If returned goods fail inspection standard, we have the right to reject your return application, and the goods will be sent back to you at your own cost.

Refund Processing Cycle: 5‑10 Business Days After we receive and complete inspection for your returned parcel and confirm that all return conditions are satisfied, we will start formal refund procedure. The whole refund processing period lasts 5‑10 business days. Business days exclude weekends and official holidays. The refund will be sent back to your original payment account you used to complete the order. Please note that the arrival time of fund on your payment account will also be affected by the processing speed of your payment institution. We finish our internal operation within 5‑10 business days, but we cannot control the capital transfer rhythm of third‑party payment channels. It is normal that individual accounts may need extra several days for money to show up. You do not need to repeatedly send messages to urge within our promised processing cycle. If you have not received fund notice after exceeding this time range, you can contact customer service to check refund serial number for follow‑up confirmation.

Circumstances That Do Not Support Return And Refund There are several situations where return and refund service cannot be provided. Goods damaged by customer’s improper use, wrong assembly or manual transformation cannot be returned. Products damaged in normal long‑term usage, which belongs to natural wear‑and‑tear, are outside return scope. Custom‑processed goods specially made according to personal personalized requirement cannot support return. If customers place wrong orders but have already received the parcels, they still need to follow standard return application process instead of requiring direct one‑click refund without goods return. Any goods returned beyond the 60‑day time limit will be rejected. If inspection shows that returned goods are seriously polluted, disassembled or lack key components, we will refuse refund application. Order cancellation after goods have already been dispatched cannot be directly processed as refund; you need to wait for parcel arrival and then submit formal return request.

Matters Needing Attention During Return Process When you submit return application, please provide correct order number and relevant product information for us to locate your order rapidly. After getting return approval notice, you shall arrange parcel sending according to the return address provided by our customer service team. You are responsible for the shipping cost of sending goods back unless the return is caused by our side’s errors such as wrong item delivery or serious product quality defect. Please keep the logistics tracking number of return parcel properly, and provide it to our team when needed, so we can track the return delivery progress. Do not send returned parcels to any address other than the official return address given by our staff, otherwise we cannot guarantee we can receive your goods normally. After finishing whole refund flow, you will receive system notification email about refund completion. Please check your message inbox for relevant notice.