Shipping Policy

This shipping policy governs all order delivery arrangements on our website. All customers placing orders on our platform agree to accept all terms stated in this policy. We do not distinguish domestic or overseas delivery scenarios, and the unified shipping rules apply for all orders. All goods on our site enjoy free shipping service, and no extra delivery fee will be added to your checkout amount. This policy covers order dispatch speed, estimated delivery time range, parcel tracking, delivery exception handling and other shipping‑related rules.

1‑3 Business Days Order Dispatch Standard After you successfully submit and finish payment for your order, we will complete order confirmation and goods preparation within 1‑3 business days to arrange shipment. Business days exclude weekends and statutory holidays. When large‑scale promotional activities bring sharp increase of order volume, individual orders may face slight delay in dispatching. We will try our best to control the delay within reasonable scope. Once your parcel is dispatched, the system will generate independent logistics tracking number for your order. You can view tracking information in your personal order page. Order information cannot be modified after goods have been dispatched. Therefore please double‑check receiving address, contact information and other receiver details carefully before completing payment. Wrong receiving information filled in by customers will lead to delivery failure or parcel loss risk, for which we will not take corresponding responsibility.

Estimated Delivery Time: 6‑12 Business Days After parcel dispatching, the estimated delivery time for arrival is 6‑12 business days. This is a reference time frame, not absolute guaranteed arrival time. The actual arrival of parcels will be influenced by objective factors including logistics carrier operation efficiency, transportation route condition, customs inspection procedure, weather change and force‑majeure events. In a small number of cases, transportation delay may occur. If your parcel stays in logistics status without update for a long time, you can contact customer service for inquiry, and our team will assist you to check logistics situation. We do not set separate time standards for different delivery regions, and this 6‑12‑day estimated time is applicable for all orders. We will try our best to cooperate with stable logistics partners to shorten transportation cycle and improve delivery stability for every parcel.

Full Range Free‑Shipping Rule All commodities sold on our website enjoy free shipping service. You will not see any delivery‑related charge item at checkout page. There is no minimum order amount threshold for enjoying free‑shipping benefit. Whether you place single‑item small‑value order or multi‑item large‑value order, free shipping service is available. We bear the delivery cost for sending goods to your receiving address. Please notice that free‑shipping only covers the initial outbound delivery from our side to customer’s receiving location. If you need to send goods back for return application, the return‑side shipping cost is not included in free‑shipping scope, unless return is triggered by our side’s quality‑related fault. Free‑shipping policy cannot be converted into cash, cannot be superimposed with other virtual discount, and cannot be used in any form of offset for other expenses. We reserve the right to adjust free‑shipping related rules in future version update, and adjusted clauses will take effect after being published on policy page.

Parcel Tracking And Receiving Reminder Once the order is dispatched, the tracking number will be synchronously displayed on your order detail page. You can check real‑time logistics progress through the tracking number. We suggest you pay attention to logistics status update regularly. When the parcel shows delivered status, please sign for and receive your goods in time. If you find the outer package has obvious damage when receiving parcels, you can make relevant record, and contact customer service timely to follow‑up. If the parcel is marked as delivered but you have not received the package, please first check with surrounding neighbors, property management office or local logistics pickup point. After basic confirmation, you can submit inquiry request to our customer service team, and we will assist you to verify parcel situation. Please keep your receiving address accurate and complete, including detailed street information, so as to avoid parcel returning caused by incomplete address.

Handling Of Shipping Exceptions For logistics‑related abnormal situations, we will adopt corresponding disposal schemes according to specific conditions. If the parcel is lost during transportation, after confirming loss with logistics provider, we can support you to choose re‑delivery of goods or follow‑up refund process according to your preference. If parcel is returned back because of customer‑caused reasons such as wrong address, receiver cannot be contacted and refusing to sign for receipt, we will contact you to confirm new receiving information. If you need second‑time delivery under this situation, extra logistics cost may be generated. Force‑majeure events including natural disaster, public health emergency, carrier service suspension will cause uncontrollable shipping delay. Under such force‑majeure circumstances, we cannot undertake compensation responsibility for delayed arrival, but we will keep communicating with customers and provide feasible follow‑up solutions as much as possible.